RazzleDazz72: Those pipe cleaners just collapse and do NOT push out the oven screen.
Jon Myers: I just bought mine and am dying to use it. I have heard nothing but good
things about the product and the insanely helpful customer service. Thanks
njx smitty: does your pax vape still smell a bit after cleaning?
vinny4x: I'm getting very small plooms of smoke after each exhale. I just watched a
video where the guy exhaled large plooms of smoke.Can you advise as to why
and how to correct? Thank you
Dan Egan: Only issue I've had is the lubricant packets are messy, not very easy to
use. Using the packet like in this video results in a packet full of lube,
but there's enouhg in it for several cleanings. = messy. Is it ok to use
KY jelly? It's water soluble. Either that, or sell the lube in a tube
similar to a small toothpaste, so it's easy to choose the amount and less
messy. Pax is awesome.
Maximilion37: Great video! Thanks! How often should I be cleaning my pax if I use it
everyday for non-tobacco purposes?
Michael Beelo: Can you use hydrogen peroxide instead of Isopropyl alcohol?
rvidal0001: I tried maintaing this clean. Cleaned about ever third use. The spring
mechanism still gets sticky and gets stuck on red. No matter how much you
try keeping it clean, it will get sticky and its near-impossible to clean
where the spring is. Massive design flaw.
11strongbob: Can you use regular rubbing alcohol on the pipe cleaners ? Instead of the
packets included in the cleaning kits
5dollorfootlong5: "TABACCO" LOL
Ploom: Properly protect your investment and watch Ploom's cleaning video!
Pax Cleaning Guide
Lauryn Livengood: Our new Cleaning Guide. Keep your Pax working optimally with these tips.
teamphat: Iso Purple Water What???? Can you please add subtitles if you have a such a
strong accent. Is there a more clear description somewhere how to clean the
Ploom: Excellent, glad to hear you're being taken care of. Thank you for plooming!
Ploom: Thank you for the love and thank you for plooming!
Ploom: We can only recommend the mouthpiece lubricant we supply specifically for
use with Pax.
Hideyuki Imaizumi: Hi!! I accidentally dropped the oven lid in isopropanol alcohol. Do they
have mechanical thing in side? Dropped once will do the damage??? Please
Ploom: Hi there! If you're still having troubles, we'd love to help, sorry we
missed this message! Please contact our team at firstname.lastname@example.org for tips
and tricks for cleaning your device. Thanks!
Soong-Ki Min: Check out grandst.com/shopcollection. I live in Australia and purchased my
Pax via Grand St with affordable shipping.
Ploom: So sorry to hear about the difficulty with your Pax. Please contact
email@example.com and our customer service team will take care of you. We
hope you are plooming again soon!
John W: Pax is great just a little trouble cleaning it. When I put the pipe cleaner
through it can't seem to get the oven popped out and I've also used a
little plastic thing but that can't do the trick either. Any help?
LabRatGirl: Isopropyl alcohol or warm soapy water.
Ploom: Pax emits an aroma of the material you are vaporizing, unlike the odors
produced by combustion. Pax is not a medical device, and is not endorsed as
such. If you have any other questions, feel free to contact
Joshua Irizarry: you must have gotten a bad one then cause i have had mine for about two
months and it works great!
bakerfan2: Just bought an emerald green pax !
Ploom: Hi Soong-Ki. Please be advised that Ploom can only service warranty claims
within our distribution area, i.e. the US and Canada. We hope to expand our
distribution area in the future, so please stay tuned for updates!
Ploom: Hi Stuart. Please reach out to firstname.lastname@example.org and our customer service
team will take care of any needs you have.
Kyle Velasco: Hi, quick question. I noticed that after using the pipe cleaners, moist (of
iso) fluff from the pipe cleaner will be stuck inside and I have to use a
paperclip to gently remove them. It is a hassle because they usually get
stuck near the middle of the vapor path. Any tips on how to avoid this
Ploom: No, in fact we do not recommend doing so. Cleaning the mouthpiece and
applying lubricant as directed should be sufficient.
Ploom: As we informed you, the warranty does not apply to your purchase as you
purchased it through eBay. Warranty details are available on our website in
the Support section at the bottom of the page. The warrany does not apply
should you purchase through a 3rd party reseller such as eBay and
Craigslist. Warranty only applies to devices purchased at any authorized
retailer serviced by an authorized Ploom distributor.
immortality64: Btw guys, I recently had a problem with my pax and i contacted their
customer service. must say, their customer service is freakign awesome. they
sent it back to me with tons of free stuff...the 10 year warranty really
Ploom: Couldn't have said it better ourselves.
Ploom: Hi Hideyuki. The oven lid should not be submerged in any liquid, so we
recommend purchasing a new one. All Pax accessories are available on our
Austin McCormick: This lube stuff is just what i need for my vape, guess its pretty new since
i didnt get any with my order a few months back. Gets sticky all the time,
even when cleaned. Guess i know what to do now!
Ploom: Pax is suitable for use with botanicals other than tobacco such as mint or
chamomile. Ploom does not condone use of illicit substances with its
products. Pax's full warranty information can be found here:
BGU6: can i use ky jelly if i run out of the lubricant?
Ploom: Hi there Austin, thank you for Plooming! We'd love to get you some
mouthpiece lubricant for your Pax- please reach out to our team at
email@example.com for help. Thanks!
Michael Fisher: I have a question. My Pax was working great and I clean it regularly.
Tonight is just stays purple as if it's heating. However it is not heating
at all. Please help. Thanks. PS. I use the Pax mouthpiece lube as well.
Ploom: Apologies for any confusion. On our Ploom.com support page, there is a text
version of the Cleaning Guide available for download. If you have any other
questions, please contact firstname.lastname@example.org
Ploom: West Coast American is still an accent of English ;-)
Michael Fisher: I have contact PAX support last night. I am waiting for a reply. Thanks
RicardoR5: hello do you sell Pax in Portugal? if so, whats the seller?
Kigrax: I thought your website says to clean it while hot?
CarlsJrIII: Hello! Is cleaning in the spring area required? Thanks!
Themiju666: Does the warranty applies even if you use it for something other than
tobacco (marijuana for example).
Ploom: Right now we are only operating in the US and Canada, but we hope to expand
in the future. Please follow our social media accounts for all the latest
Kimtar SonofMogh: DONT BUY FROM THIS COMPANY!!! i was given a pax by ploom as a gift (brand
new) and the stupid thing after two weeks stopped taking a charge. i
contact ploom took them 10 days to tell me "sorry if you don't have proof
of purchase our (best in the industry?!?!) warranty doesn't confer you. it
broke in two weeks and they don't care they manufactured a faulty product
Stuart McTaggart: Love my PAX. Question: If the temperature button gets sticky how do you
recommend cleaning or freeing up the operation of the button? Your video
suggests to keep alcohol clear from the area so I am at a loss to know what
Ploom: Heating up your device slightly can help loosen residue, but please be
careful when handling a hot device. If you have any other questions, please
do not hesitate to reach out to email@example.com.