Perform A Master Reset For The Sony Ericsson Xperia: AT&T How To Video Series




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AT&T Enterprise: Hi zhu kevin. Thanks for watching our ATTEnterprise YouTube Channel. You may need to update the software or firmware on the device. We recommend visiting the manufacture's site for fixes for this issue. If further assistance if needed please click the Wireless Technical Support chat link in the "Show More" box below the video. Thank you for choosing AT&T.

zhu kevin: i had the same problem like u bro... did u fix it now...?

AT&T Enterprise: Hi 02remark. Thank you for watching the ATTEnterprise YouTube Channel. What happened when you noticed the device was not working properly?

Mark Anthony Grulla: how can i fix my sony xperia LT18i ???., the home screen does'nt show up., and it only displays the word xperia and sony all over and over again., please help., i don't want to spend too much money to pay technicians to fix it., please anybody help me., its from my dad., its a bday gift for me., thanks..,,

mr A R: oh the info i got it really helped thanks now it works thanks ATTEnterprise

AT&T Enterprise: Hello Mark Roberts, Thank you for viewing the ATTEnterprise YouTube Channel. AT&T Does not support the Xperia Ray.You can visit the manufacture's website at sonymobile or call 1-866-766-9374 for assistance. If you would like to chat with one of our online specialists, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T

Mark Roberts: where can i find a factory reset video for xperia ray?

AT&T Enterprise: Hi mr A R. Thank you for watching the ATTEnterprise YouTube Channel. You can visit the manufacture's website at sonymobile or call 1-866-766-9374 for assistance. If you would like to chat with one of our online specialists, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

mr A R: i forgot my password please plzz some body help my phone is sony xperia t

AT&T Enterprise: @ donnisha levy, Thank you for viewing our ATTEnterprise Channel. Remove your battery from you device and then re-insert your battery. If you need further assistance contact a Business Support Specialist by visiting our Business Support Page and click on the “Chat Now” button for assistance.

donnisha levy: what do i do after safe mode

AT&T Enterprise: Try removing the SD card and then re-following the steps given.

Leandro Loures: I´d reached the Safe Mode, but still doesn´t work the Hard Reset Tool. I only have the option to format my SD card.

AT&T Enterprise: Please try Removing and re-inserting the battery.Hold down the Menu (left side) and Back (right side) keys below the screen, while also pressing the Power key.Release the Power key once you see the "Sony Ericsson" logo, and continue to hold the Menu and Back keys.When the AT&T animation ends, and the screen flashes and dims on the "AT&T World Phone" logo, release the Menu and Back keys.Your device will boot to the home screen, with "Safe mode" displayed in the bottom left corner.

Leandro Loures: Yes. It's a Xperia X10i.

AT&T Enterprise: Hello locoloures, is the device you have at hand the Sony Ericsson Xperia? We want to ensure we are providing you the correct steps for the device you have. Thanks

Leandro Loures: There's no "Factory Data Reset on my phone. What should i do?

Mollz.: thanks for replying but i sent it off to my broker and should get it back in 4 days :)

AT&T Enterprise: Hello HeylmMolly, I understand your concerns and would like to assist. The only way to be able to access the phone at this time is to enter the password until the screen comes up stating the password is incorrect & the device will reset and then you will have the option to reset the device back to default settings &start fresh. If you are still encountering issues contact a Business Support Specialist by visiting our Business Support Page and click on the “Chat Now” button for assistance.

Mollz.: i am loked out of my sony experia S i set my password, and i know what it is but when i put it in it says its wrong... how can you reset/ get rid of password if you cannont get into your phone???
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Perform a Master Reset for the Sony Ericsson Xperia: AT&T How To Video Series 5 out of 5

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Perform a Master Reset for the Sony Ericsson Xperia: AT&T How To Video Series