Perform A Master Reset For The Sony Ericsson Xperia: AT&T How To Video Series




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Mollz.: i am loked out of my sony experia S i set my password, and i know what it is but when i put it in it says its wrong... how can you reset/ get rid of password if you cannont get into your phone???

TihomirRi: I have same problem what can i do when enter safe mode???I dont come to the part when R is shown as option??

zhu kevin: i had the same problem like u bro... did u fix it now...?

AT&T Enterprise: Turn the power off. If your Sony Ericsson Xperia X10 is frozen, pull the battery out and reinsert it Hold the Left and right buttons located beneath the display Press and release the Power button Follow the on-screen instructions to hard reset your Xperia X10 All data including third-party applications will be deleted from the Sony Ericsson Xperia X10. Once the wipe is complete, the phone will reboot to its factory fresh state.

AT&T Enterprise: Hello Mark Roberts, Thank you for viewing the ATTEnterprise YouTube Channel. AT&T Does not support the Xperia Ray.You can visit the manufacture's website at sonymobile or call 1-866-766-9374 for assistance. If you would like to chat with one of our online specialists, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T

AT&T Enterprise: Thank you for watching our ATTEnterprise YouTube Channel. If you are unable to unlock your device you will be prompted with 10 attempts to access with your passcode. Unfortunatley after that the device will be set back to manufacturer settings.If further assistance is needed click the Wireless Technical Chat link located in the description of this video to chat with an online support specialist. Thank you for choosing AT&T.

lecoloures: Yes. It's a Xperia X10i.

kambeard: how to reset it without a sim card though? when the screen is on emergency calls only.

lecoloures: I´d reached the Safe Mode, but still doesn´t work the Hard Reset Tool. I only have the option to format my SD card.

AT&T Enterprise: Thank you for watching our ATTEnterprise YouTube Channel. Remove the battery and wait 60 seconds& Replace the battery. Hold down the left and right keys (Menu&Return keys) below the screen, while also pressing the Power key. Release the Power key while continuing to hold the left and right keys. An option appears to Press R to reset. Tap R.The device resets& returns to factory default.If assistance is needed click the Wireless Technical Chat link located in the description of this video.

Shane-Master: Hi, i forgot my password code to my Sony Ericsson Active. How can I resolve this?

AT&T Enterprise: @edhad Hi,Thank you for watching our ATTEnterprise YouTube Channel. We are happy to assist you. At this time we do not carry the Sony Ericcson LIVE Walkman however feel free to visit the manufacturer's YouTube channel or website for further assistance. Thank you for choosing AT&T.

Mark Anthony Grulla: how can i fix my sony xperia LT18i ???., the home screen does'nt show up., and it only displays the word xperia and sony all over and over again., please help., i don't want to spend too much money to pay technicians to fix it., please anybody help me., its from my dad., its a bday gift for me., thanks..,,

donnisha levy: what do i do after safe mode

lecoloures: There's no "Factory Data Reset on my phone. What should i do?

Dante England: OK But do I have to pay for support If so I can't The problem is as I stated above 'I can't access the settings'

AT&T Enterprise: Hello zayd sufi, Thank you for watching the ATTEnterpise YouTube Channel. This is a device AT&T do not support. Please visit Sony website for assistance. If you need further assistance, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

AT&T Enterprise: @ donnisha levy, Thank you for viewing our ATTEnterprise Channel. Remove your battery from you device and then re-insert your battery. If you need further assistance contact a Business Support Specialist by visiting our Business Support Page and click on the “Chat Now” button for assistance.

TRUTH-XPOSED: my xperia mini u20i failed to unlock swipe after 20 attempts and cant remember security answer. how do i reset factory or unlock???

mr A R: oh the info i got it really helped thanks now it works thanks ATTEnterprise

AT&T Enterprise: Hello Dante England and thank you for watching our ATTEnterprise YouTube Channel. Are you trying to master reset your device, what are you trying to do? To access the Settings, from the homes screen press the menu key and tap settings. If further assistance is needed click the Wireless Technical Chat link located in the description of this video to chat with an online support specialist. Thank you for choosing AT&T.

AT&T Enterprise: @kambeard Unfortunately we do not have instructions that include resetting the device without a SIM card. I found instructions on a third party site, but they do not come from AT&T or Sony, I can not endorse the solution or promise that it will work. I will include the instructions, and you can use them at your discretion.

esesolox3: @saznrai no the default games wont be won as they are part of the installation enjoy your unlocked phone

AT&T Enterprise: Hello Dante, No you do not have to pay for support but you will need an account with us in order to chat online. You also have the option to call in at 800-331-0500 for further assistance. Thank you for choosing AT&T.

Aqim Argent: how to reset xperia play??. Help me Please!!

Mark Roberts: where can i find a factory reset video for xperia ray?

saznrai: Do you know about Xperia Play? If I perform a factory data reset, will the pre installed games be gone too?

Saul henderson king: My screen is frozen, how do i do it?

AT&T Enterprise: Thank you for watching our ATTEnterprise YouTube Channel. Option is not provided it may be software issues reinstall it. An alternative for a reset remove the battery then replace the battery. Hold down the right keys (Menu & Return keys) while pressing the Power key. Release the Power key while holding the left & right keys. Option appears to Press R to reset. Tap R. The device resets .If assistance is needed click the WirelessTechnical Chat link located in the description of this video.

AT&T Enterprise: Hi MrKsaan, Thank you for watching the ATTEnterprise YouTube Channel. To reset your Xperia play if you are able to do these steps. Go to Menu and then tap settings. Flick to privacy and then tap factory data reset. Then tap reset phone. Then tap erase everything. If you are unable to perform these steps you will need to reach out to the manufacture for further assistance.

AT&T Enterprise: Hi zhu kevin. Thanks for watching our ATTEnterprise YouTube Channel. You may need to update the software or firmware on the device. We recommend visiting the manufacture's site for fixes for this issue. If further assistance if needed please click the Wireless Technical Support chat link in the "Show More" box below the video. Thank you for choosing AT&T.

Mollz.: thanks for replying but i sent it off to my broker and should get it back in 4 days :)

AT&T Enterprise: Please try Removing and re-inserting the battery.Hold down the Menu (left side) and Back (right side) keys below the screen, while also pressing the Power key.Release the Power key once you see the "Sony Ericsson" logo, and continue to hold the Menu and Back keys.When the AT&T animation ends, and the screen flashes and dims on the "AT&T World Phone" logo, release the Menu and Back keys.Your device will boot to the home screen, with "Safe mode" displayed in the bottom left corner.

AT&T Enterprise: Hi again, Mr. England. You do not have to pay to chat with one of our online support specialists. Feel free to click the Wireless Technical Support link for better assistance. Thank you for choosing AT&T.

Brawler656: FIRST COMMENT FTW

AT&T Enterprise: Hello HeylmMolly, I understand your concerns and would like to assist. The only way to be able to access the phone at this time is to enter the password until the screen comes up stating the password is incorrect & the device will reset and then you will have the option to reset the device back to default settings &start fresh. If you are still encountering issues contact a Business Support Specialist by visiting our Business Support Page and click on the “Chat Now” button for assistance.

zayd sufi: how do you master reset a sony ericsson xperia 15i

Dante England: Em my Xperia won't allow me to enter settings can anyone help

AT&T Enterprise: Hello TihomirRi, Thank you for watching the ATTEnterprise YouTube Channel. To disable Safe Mode on your device. From the Home screen, press the Menu key. Then tap Settings. Tap Wireless Controls. If you need further assistance, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

gamblermast: while drunk, i accidentally drew the wrong pattern 20 times... Now i cannot use my phone. I do not remember my security answer, and all the methods to hard reset it have failed. This is an Xperia x10 mini pro, though. Anything else i have to do different? When i press Return and Menu keys while turning the phone on, i can see in the lower left curner, that it is in safe mode, but no menu or guide pops up how to reset it.

mr A R: i forgot my password please plzz some body help my phone is sony xperia t

AT&T Enterprise: Hi 02remark. Thank you for watching the ATTEnterprise YouTube Channel. What happened when you noticed the device was not working properly?

AT&T Enterprise: Hi Aqim Argent. Thank you for watching the ATTEnterprise YouTube Channel. To reset your Xperia play, please visit our website att.com. Click on the Support tab at the top. Then click Wireless Support. Now click on Wireless. Under Support Topics, click on Phones & Devices. Then click on Device User Manuals. Click on Guides, Manuals & More. Now select your device. If you need further assistance, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

AT&T Enterprise: Thank you for watching our ATTEnterprise YouTube Channel. Remove the battery and wait 60 seconds& Replace the battery.Hold down the left and right keys (Menu and Return keys) below the screen, while also pressing the Power key.Release the Power key while continuing to hold the left and right keys. An option appears to Press R to reset. Tap R.The device resets and returns to factory default.If assistance is needed click the WirelessTechnical Chat link located in the description of this video.

AT&T Enterprise: @saznrai Hi, Thank you for watching our ATTEnterprise YouTube Channel. We are happy to assist you. The preloaded game will not be erased after a master reset. Only personal preferences, pictures and downloaded media will be erased. If further assistance is needed click the Wireless Technical Chat link located in the description of this video to chat with an online support specialist. Thank you for choosing AT&T.

AT&T Enterprise: Hi mr A R. Thank you for watching the ATTEnterprise YouTube Channel. You can visit the manufacture's website at sonymobile or call 1-866-766-9374 for assistance. If you would like to chat with one of our online specialists, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

AT&T Enterprise: Try removing the SD card and then re-following the steps given.

AT&T Enterprise: Hello locoloures, is the device you have at hand the Sony Ericsson Xperia? We want to ensure we are providing you the correct steps for the device you have. Thanks

AT&T Enterprise: Hello Gamblemast, as this issue is occurring with a device we do not support. Please reach out to Sony for further assistance. If you need further assistance, please click the Wireless Technical Support link in the description box. Thank you for choosing AT&T.

Sway Mejia: Hello KUzZ911 and thank you for watching our ATTEnterprise YouTube Channel. We are happy to assist you. At this time we do not carry the Sony Ericcson Xperia™ X10 Mini however feel free to visit the manufacturer's YouTube channel or website for further assistance. Thank you for choosing AT&T.
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Perform a Master Reset for the Sony Ericsson Xperia: AT&T How To Video Series 3.7 out of 5

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Perform a Master Reset for the Sony Ericsson Xperia: AT&T How To Video Series