Ray Salazar: Talk about frustration. I had my first machine about three months when I
got the "Prime". I went thru the manual and the web site and it cleared
itself for about two weeks. When it happened again I called keurig and they
walked me thru the process with no success. They sent me another machine
same problem. My frustration level was off the chart. The sent me a new 2.0
500 it worked about 10 days when it stopped after about 10 days. Tonight I
get my new 500 from them and my fingers are crossed. If their CSR's new the
quick fix I would probably still have my original machine. My out of pocket
is still the $130.00 I paid at Costco.
hmmm5000: Brother Larry!! Thank you so much for this video. My wife's Keurig took a
dump, after 3 years of service, last week. i was telling a coworker
Saturday night about it. She says, "hey I have a brand new Keurig K70 I
used maybe 12 times. I don't need it so if you want it, it yours..for
free!" I was like of course!! Anyways I got it last night, Sunday, and it
wouldn't pump water. I tore it apart today, just like you did, doing all of
the same things..still nothing. Then I found your video and BAM!!! it works
awesome now. Thanks again! You made me look good and my wife happy. I
Julia McLellan: My keurig is not working due to the cause identified by Morgan's needlessly
ploddy breakdown of the unit. The pump is corroded and that's what is
jamming providing little coffee. Even with the resovoir lid off, the Keurig
doesn't pump. I think the vacuum theory is not plausible
Neil Lundell: That was the problem !! Keurig sent me a new machine for free but the new
one started doing the same prime problem with-in 8 month . Bought the
Keurig cleaner ran that thru still had the same prime problem pricey
cleaner at 13.00 dollars . Think I might drill a few holes in the flip down
lid mine has . Right now I just leave the lid up and it works perfect .
Love these brewers .
Patty Gilmore: Wow, I have done all the "normal" maintenance and followed suggestions from
most of the videos I could find. Keurig has issues for sure! Your
suggestion I believe, is the one that made the coffee maker work again!
Jan Perry: My machine sounded fine but when it came time to give me my coffee, I got
the 'Prime" message on the LCD screen. I have watched many suggestions
from many u-tubes and this was the one that worked!!!! THANKS. So
simple, so quick. I do suggest you try this first.
Kenneth Reed: Thank you for your advice. I love my Kurig (same model) and had the same
issue. Ironically, I never had trouble with my cheaper model. Only when I
Eileen Mullen: Larry! Thank you! It worked!! :D
Hal DuBiel: You are amazing. I tried cleaning everything as recommended. Filled it,
drained it, poked around... After watching your video, I removed the
reservoir and replaced it just as I have been doing but didn't pit the lid
on. The Keurig started to fill and the error "Prime" went away. I am so
glad (and now frustrated) that is was something so easy. Thank you, thank
you, thank you!
Tanya Chiasson: Brilliant!!!
You saved my sanity.
Thank you, Sir.
johniboz1: I just got the 2.0 for x-mas and it worked fine for 4 days now it's not
Christy Cooney: just tried your fix. that's exactly what was going on with my unit.
thank you for a smart solution!!
Sonny Man: Thanks so much, it worked!!
ELyon47: Thanks! Ive been experience this problem for past 2 or 3 weeks so I will
try the solution you give and hope it works. Being a plumber working on
pumps they sometimes get air-locked and won't pump and we usually have to
drill a small peep type hole in pipe to completely solve the problem. Ha I
wont get that drastic with my coffee maker.
Mike Saucedo: Thank you Larry! I tried all of the trouble shooting procedures online and
through the website and nothing seemed to help until I got to your video.
Patricia Peters: You are my new hero! I, too, had been trying different things for days --
your fix is so logical . . . and so effective! Thank you!
Will Kingdon: Worked perfectly. Thanks!!
Olive Delizo: Bingo! Thanks, this worked!!
Mike Humphreys: Just did what the video showed and it worked great. Thank you so. Such
Jukeboxfun: This works great! Thanks so much. That is a big time design flaw.
Richard Ndekezi: This is amazing I tried it and my Keurig just worked out! I can't be more
grateful for this video! Thanks a lot!
Sherry A. D: Thanks mr. Gould, just bought a keurig. So if I have this problem I'll know
what to do. Thank you
keap0222: Thank you !
Marie Hopkins: Thank you for a thorough explanation of what's happening to my Keurig. I
dreaded calling them for help and thought I might learn more about the
problem and how wide spread the problem is before calling Keurig customer
E Lombard: You're my idol ; ) Thank you for sharing your idea; it was the solution I
eli0331: So basic and simple. Thank you.
southfl21: This is what happens when people actually think about what's going on and
come up with a solution, good job very well done.
Elaine Migliore: I can't believe it, I have been struggling all night with this. Just tried
this and in MY humble opinion, you are a genius! Thank you!!!
Michael Metrick: This was my third machine in a year. I think Keurig should pay you for
finding this design flaw. A new top with air holes should be shipped for
free to all Keurig owners. Thank you for being such a genius!
babygirl113sl: I dont blame people for going back too the old coffee maker keurig makes
these things happen so stupidly and make you buy one if u think theres
something wrong with there just scamming people too buy new ones
A VV: Sorry , i dont have patience for all the talk !
Chris Rasmussen: Shut coffeemaker off. empty water tank. use a drop of dish soap on a wet
sponge and wipe out the inside of the tank and the screen at the bottom.
Rinse well. Do not dry the inside of the tank. Clean the water outlet on
the bottom of the coffeemaker. Fill the tank with fresh water. turn on
coffeemaker. run 3 cups without a k cup. If it doesn't take care of it,
Call keurig support.
rita procopio: I bet Its gonna be good
goullet86: Get to the point next time.
Val Kay: BOYCOTT THIS COMPANY . . . IT'S BEEN MORE THAN 2 MONTHS AND I STILL HAVEN'T
RECIEVED MY MONEY BACK AFTER PROMPTLY RETURNING THE NEW, UNOPENED BOX. . .
. THIS IS NO WAY TO TRAT YOUR CUSTOMERS
philmiller99: Yeah...maybe this is why so many of the pumps were going bad. Design flaw
keurigtroubleshoot: Excellent idea and I can see it’s helped a lot of people. I wonder if it is
related to a pump issue where insufficient pump pressure is being generated
to overcome the vacuum pressure you mention. But great video. Thanks.
Ltubie: Sir you are a GENIUS! I thought I broke it. My head would have rolled for
this! THANK YOU!!!
Royaldudeness666: did what you said in your video and it worked wonderfully!!! and to think
my friend was goin to throw it out but gave it to me!!
Myles Fitzgerald: Worked like a charm, I think your humble opinion should be listened to with
a keen ear
Shawna Routien: amazing! Worked like a Charm! I think Keurig should be sending you a little
compensation! Thanks so much for sharing!
Tracy Porter: for some reason your video keeps cutting off after 3 seconds. Please share
your secret to fixing your keurig. I am so sad mine isnt working anymore.
Its been sitting up a couple of months and I got it back out to use and it
wont take water from reservoir and after a while it will shut itself off.
Chris Rasmussen: Go to Keurig's channel and look for the video on what to do when the
"prime" is displayed.
Barbara Name: Very helpful. I for one appreciate all of the trouble shooting you did to
eliminate possible sources of the problem. I just followed your advice and
I'll hope for the best.
Richard Harrison: MY KEURIG WILL NOT TURN ON AT ALL.....CAN ANYONE TELL ME IF IT HAS A FUSE
THAT I CAN GET TO OR CHECK......CAN'T LIVE WITH OUT IT
Edmund Wootton: Thank you for a wonderful in depth explanation of the problem and its
solution. On a parallel note, a friend of mine bought a brand new
motorcycle some years ago, and on its first test ride the machine would
keep 'cutting out' for no reason. Removing the gas cap to check we had
enough fuel, and, realising we had, the machine could then be easily
started again. It turned out that polishing the motorcycle had left a
deposit of wax in the fuel tank vent hole, causing the same vacuum problem.
pupperdog1: Thanks for the video. I liked hearing about the various things you tried.
Ellary Dugdale: I'm a girl so I'm not very handy when it comes to fixing things. Loved the
explanation and lead in into the problem so that I could confirm I had the
same problem and that I had done all of the same things you had to try and
fix it first. Your suggestion worked!! I was ready to trash the thing and
get another one because I love mine too. Thanks for the time and effort you
hgodoy2: Thank you so much. This was my second Keurig with the same problem. I
followed the precise and simple instruccions and it worked!!!........I can
tell that you are good man..... Happy New Year and God Bless you, friends