MrScott1023: Im having a problem with my ploom mouthpiece not staying down. And as I had
the mouthpiece off it began heating up while cleaning it :\ it is a genuine
PAX I bought from an authorized storefront. Any suggestions ?
Steve Panebianco: so PG can be used as a lube?
bruno666666: freak you PAX! and freak YOU PLOOM!
raideon17: paid 250 for a vape, only to find out i need to pay more money to make it
functional.. . pax sucks.
John Spears: I would like to return this device since it does not measure up to my
expectations: does not hold a charge, does not vaporize very well. And
since you web site is not friendly on responding I will post this negative
note to others to see.
chrisdogg01: Isn't this just like any other water soluble lubricant that I could buy
MercifiesProductions: yes but that would go against the policy for the 10 year warranty
Ploom: Congrats! A slight rattle is completely normal as it is the motion detector
doing exactly what it's supposed to be doing. Happy plooming!
John Spears: I've already have it boxed for a return to Allstarvap Wholesalers; however,
even they do not guarantee to a customer satisfaction with a full return
policy. I have a desk top model and no problem. They are suggesting I try
the Arizer Solo product. Hopefully, there is a portable device that
actually works....holds a charge and actually vaporizes plant material!
no jerks: lubricant is Propylene Glycol
GoDofUrLife: Just got my ploom today! Just wondering if the slight rattle i hear is
Ploom: As we informed you, the warranty does not apply to your purchase as you
purchased it through eBay. Warranty details are available on our website in
the Support section at the bottom of the page. The warrany does not apply
should you purchase through a 3rd party reseller such as eBay and
Craigslist. Warranty only applies to devices purchased at any authorized
retailer serviced by an authorized Ploom distributor.
Ploom: Hi there Mitchell, we're really sorry we missed this! Please feel free to
contact our service team anytime at email@example.com. We also have live
chat available Tues-Fri 11am-4pm PT. Thanks!
Alexander Ofarrill: hi so i just did this with the lubricant after cleaning my pax with the
sticks and alcahol wipes it came with and after performing the steps shown
in this video my pax is still displaying the setting color. I like using
the product but having to keep my thumb applying slight pressure on the
mouth piece is getting annoying. Any other advice?
johndg1981: This pisses me off. I bought this thing hearing nothing about lubricant
being needed until I buy it and have problems. Then they offer to sell it
to you. A few little packs for $5 plus shipping. Then if you don't have
sealable tube to put it in it evaporates. I used mine sparingly and it was
gone quicker than I wanted. Since they decided to profit off their flaw you
think they could sell you tubes of this stuff for a decent price. It tells
you something about them. Vaporizer nice, ploom not.
Ploom: Thanks Josh! Glad to hear it did the job :)
Ploom: Hi there, we're so sorry we missed this comment! If you haven't already
done so, please send a message to our team at firstname.lastname@example.org so we can
get you assisted. Thanks!
Russell Wishtart: Sounds great - but if one wanted to buy the lubricant elsewhere, could you
tell us what it is? Is it PG...PGA...VG...something available at a
pharmacy? Thanks much.
Ploom: Hi Chris, Ploom does not advocate using anything other than our Mouthpiece
Lubricant for sale on Ploom.com. Thanks!
justkelly2: Actually, they commented three weeks ago, saying that the lubricant is
food-grade propylene glycol. It's available for $23/gallon on Ebay. Wish
I'd seen that, I spent more money getting a mere 15 packets of the stuff
shipped! Pretty infuriating. If you use the same thing purchased from
another source, you can still tell them you used theirs. Propylene glycol
is propylene glycol, they're not going to be able to say "but this didn't
come out of a packet with 'ploom' stamped on it."
Ploom: Hi Richard. Your warranty did not expire, but rather did not come with
Pax's 10-year warranty as it was purchased from an unauthorized reseller.
Ploom advises consumers to be cautious when purchasing devices from
unauthorized resellers as the quality, reliability and safety of these
products is uncertain and in some cases, may expose the user to serious
dangers not encountered with genuine Ploom products. Feel free to contact
email@example.com if you have any other questions.
Ploom: Our mouthpiece lubricant is food-grade propylene glycol, and we only
recommend using the mouthpiece lubricant available on Ploom.com. Thanks and
johndg1981: Thanks for the tip justkelly2. I phoned a pharmacy called glebe apothecary
and was able to buy 250ml of some propylene glycol usp for $5.50. It's
pharmaceutical not food grade. I told the pharmacist what I'm using it for
and he said this would be better. It's more pure and still safe. So thanks
for nothing ploom. Robbers.
Ploom: Hi Alexander, we are sorry to hear about the trouble with your Pax. Please
contact firstname.lastname@example.org and our team will assist you. Hope you have a
Ploom: Apologies for the delayed reply. We recommend slowly depressing the
mouthpiece until the first click, and then slowly releasing. If you bottom
it out, it will not catch. You can always remove the mouthpiece to prevent
heating. If you are still experiencing any issues, please reach out to
email@example.com and our team will take care of you.
justkelly2: By the way, I just spent $24 to have 15 milliliters of food-grade propylene
glycol shipped to me by Ploom (packaged in teeny 1ML packets). Little did I
know that for the EXACT SAME PRICE, I can get a gallon of the stuff
online...i.e. 3785 milliliters. That's over 252 times more for the same
price! So they're marking the price up by 25200%. Adding insult to injury
is the fact that you need this to make their product work, because it has a
design flaw. They should give it out for free.
Kimtar SonofMogh: DONT BUY FROM THIS COMPANY!!! i was given a pax by ploom as a gift (brand
new) and the stupid thing after two weeks stopped taking a charge. i
contact ploom took them 10 days to tell me "sorry if you don't have proof
of purchase our (best in the industry?!?!) warranty doesn't confer you. it
broke in two weeks and they don't care they manufactured a faulty product
josh6780: This is what Ploom says they use Food Grade Proplyene Glycole. Which you
can get a huge thing on amazon for 15 bucks.
Josh Thomas: this video is perfect, and i really don't say that much. I was never clear
on what the lubricant was for, and when my mouthpiece started sticking and
the temperature lights started showing (exactly what you said, go figure) i
had no idea what to do, even after i cleaned it pretty well. this video
answered all of my questions right away. thats awesome.
Robert Padilla: I completely agree! However, I found on vapeworld you can get 20 of those
cleaning sticks, 3 mouthpiece lubricants and 20 sterilizer packets included
in the cleaning kit for about $12 something total. Hope this helps? I'm
barely using my kit now
Ploom: We also sell the large cleaning kit you described on Ploom.com, and offer
free shipping on all orders over $65. Happy plooming!
L. Guillermo Monge: The sad part is that the "lubricant" is $5 bucks...after shipping and tax,
its around $11....for a lubricant? C'mon Ploom!! $5 freaking dollars for
shipping when you can spend 49 cents on a stamp and send it via snail mail.
P.S. Hook up your customers who bought from your site...at least a "10%"
off promo code for spending $30 on accessories....which btw $15 was on
actual products. Love my Pax...Hate Ploom..
Ploom: Hi there, we're so sorry we missed this comment! If you're still having
issues, please contact our team at firstname.lastname@example.org. We're also available
for live chat Tues-Thurs 11am-4pm. Thank you!
Ploom: Hi there John, we're sorry we missed your earlier request. Please send an
email to email@example.com and we'll help you get back to Plooming in no
Mitchell Gehring: This is kind of ridiculous. Pax is a great product but Ploom sucks. Their
customer support and schemes are ridiculous.
johndg1981: There has to be a good substitute but of course they won't tell you. They
will even void the warranty if you try something different. I understand if
you use some lubes that can mess it up but there are lubes I read about
that are fine. Maybe astro gel or making your own using vegetable glycerin
and xanthan gum
Alan Photos: please help my mouthpiece won't go down. it won't shut off!
datboidillon: either my pax mouthpiece is jammed or when i clean it and click it the
mouth piece is to loose and shoots off when turned on. do i have to bring
it to the head shop i bought it from to send my pax in for repair or
replacement or do i send it to you in the mail?
John Spears: Customer support is lacking so please respond asap. Serial number is 1A2
001748 and within your 30 day return policy.
Ploom Pax Vaporizer Mouthpiece Lubricant Application Instructions4.2
out of 5