Ploom Pax Vaporizer Mouthpiece Lubricant Application Instructions




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Steve Panebianco: so PG can be used as a lube?

raideon17: paid 250 for a vape, only to find out i need to pay more money to make it functional.. . pax sucks.

bruno666666: freak you PAX! and freak YOU PLOOM!

John Spears: I would like to return this device since it does not measure up to my expectations: does not hold a charge, does not vaporize very well. And since you web site is not friendly on responding I will post this negative note to others to see.

chrisdogg01: Isn't this just like any other water soluble lubricant that I could buy elsewhere?

MercifiesProductions: yes but that would go against the policy for the 10 year warranty

Ploom: Congrats! A slight rattle is completely normal as it is the motion detector doing exactly what it's supposed to be doing. Happy plooming!

John Spears: I've already have it boxed for a return to Allstarvap Wholesalers; however, even they do not guarantee to a customer satisfaction with a full return policy. I have a desk top model and no problem. They are suggesting I try the Arizer Solo product. Hopefully, there is a portable device that actually works....holds a charge and actually vaporizes plant material!

no jerks: lubricant is Propylene Glycol

Richard Nam: I totally agree. The product is obviously crap and ploom needs a better way of dealing with their devices than the way they have been blowing people off. I had a similar interaction. they told me in my first email that the warranty has expired and that they cant help me. So i wrote back with some questions to troubleshoot my PAX, and they no longer return my emails. What a Fuct up business model. I like PAX but hate the PLOOM. FYI all the accessories can be found on Amazon. Don't be a victim.

GoDofUrLife: Just got my ploom today! Just wondering if the slight rattle i hear is normal?

Ploom: As we informed you, the warranty does not apply to your purchase as you purchased it through eBay. Warranty details are available on our website in the Support section at the bottom of the page. The warrany does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. Warranty only applies to devices purchased at any authorized retailer serviced by an authorized Ploom distributor.

Ploom: Hi there Mitchell, we're really sorry we missed this! Please feel free to contact our service team anytime at support@ploom.com. We also have live chat available Tues-Fri 11am-4pm PT. Thanks!

Alexander Ofarrill: hi so i just did this with the lubricant after cleaning my pax with the sticks and alcahol wipes it came with and after performing the steps shown in this video my pax is still displaying the setting color. I like using the product but having to keep my thumb applying slight pressure on the mouth piece is getting annoying. Any other advice?

johndg1981: This pisses me off. I bought this thing hearing nothing about lubricant being needed until I buy it and have problems. Then they offer to sell it to you. A few little packs for $5 plus shipping. Then if you don't have sealable tube to put it in it evaporates. I used mine sparingly and it was gone quicker than I wanted. Since they decided to profit off their flaw you think they could sell you tubes of this stuff for a decent price. It tells you something about them. Vaporizer nice, ploom not.

Ploom: Thanks Josh! Glad to hear it did the job :)

Ploom: Hi there, we're so sorry we missed this comment! If you haven't already done so, please send a message to our team at support@ploom.com so we can get you assisted. Thanks!

3KS26: Since the device won't work without continues lubrication why on earth don't you guys include a generous bottle of your special lube? I dropped over 300 bucks to get this device and have it forwarded to Switzerland 2 weeks ago and already ran out of your included lube pack. The device stopped working and is now stuck on temp mode. The only mild lube I find around here is sex lube at the pharmacy, would that work? If not what else could I use to get this device out of temperature selector mode?

Russell Wishtart: Sounds great - but if one wanted to buy the lubricant elsewhere, could you tell us what it is? Is it PG...PGA...VG...something available at a pharmacy? Thanks much.

Ploom: Hi Chris, Ploom does not advocate using anything other than our Mouthpiece Lubricant for sale on Ploom.com. Thanks!

justkelly2: Actually, they commented three weeks ago, saying that the lubricant is food-grade propylene glycol. It's available for $23/gallon on Ebay. Wish I'd seen that, I spent more money getting a mere 15 packets of the stuff shipped! Pretty infuriating. If you use the same thing purchased from another source, you can still tell them you used theirs. Propylene glycol is propylene glycol, they're not going to be able to say "but this didn't come out of a packet with 'ploom' stamped on it."

Ploom: Hi Richard. Your warranty did not expire, but rather did not come with Pax's 10-year warranty as it was purchased from an unauthorized reseller. Ploom advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine Ploom products. Feel free to contact support@ploom.com if you have any other questions.

Ploom: Our mouthpiece lubricant is food-grade propylene glycol, and we only recommend using the mouthpiece lubricant available on Ploom.com. Thanks and Happy Plooming!

johndg1981: Thanks for the tip justkelly2. I phoned a pharmacy called glebe apothecary and was able to buy 250ml of some propylene glycol usp for $5.50. It's pharmaceutical not food grade. I told the pharmacist what I'm using it for and he said this would be better. It's more pure and still safe. So thanks for nothing ploom. Robbers.

Ploom: Hi Alexander, we are sorry to hear about the trouble with your Pax. Please contact support@ploom.com and our team will assist you. Hope you have a nice weekend!

Ploom: Apologies for the delayed reply. We recommend slowly depressing the mouthpiece until the first click, and then slowly releasing. If you bottom it out, it will not catch. You can always remove the mouthpiece to prevent heating. If you are still experiencing any issues, please reach out to support@ploom.com and our team will take care of you.

justkelly2: By the way, I just spent $24 to have 15 milliliters of food-grade propylene glycol shipped to me by Ploom (packaged in teeny 1ML packets). Little did I know that for the EXACT SAME PRICE, I can get a gallon of the stuff online...i.e. 3785 milliliters. That's over 252 times more for the same price! So they're marking the price up by 25200%. Adding insult to injury is the fact that you need this to make their product work, because it has a design flaw. They should give it out for free.

Kimtar SonofMogh: DONT BUY FROM THIS COMPANY!!! i was given a pax by ploom as a gift (brand new) and the stupid thing after two weeks stopped taking a charge. i contact ploom took them 10 days to tell me "sorry if you don't have proof of purchase our (best in the industry?!?!) warranty doesn't confer you. it broke in two weeks and they don't care they manufactured a faulty product product

josh6780: This is what Ploom says they use Food Grade Proplyene Glycole. Which you can get a huge thing on amazon for 15 bucks.

Josh Thomas: this video is perfect, and i really don't say that much. I was never clear on what the lubricant was for, and when my mouthpiece started sticking and the temperature lights started showing (exactly what you said, go figure) i had no idea what to do, even after i cleaned it pretty well. this video answered all of my questions right away. thats awesome.

Robert Padilla: I completely agree! However, I found on vapeworld you can get 20 of those cleaning sticks, 3 mouthpiece lubricants and 20 sterilizer packets included in the cleaning kit for about $12 something total. Hope this helps? I'm barely using my kit now

Ploom: We also sell the large cleaning kit you described on Ploom.com, and offer free shipping on all orders over $65. Happy plooming!

L. Guillermo Monge: The sad part is that the "lubricant" is $5 bucks...after shipping and tax, its around $11....for a lubricant? C'mon Ploom!! $5 freaking dollars for shipping when you can spend 49 cents on a stamp and send it via snail mail. P.S. Hook up your customers who bought from your site...at least a "10%" off promo code for spending $30 on accessories....which btw $15 was on actual products. Love my Pax...Hate Ploom..

Ploom: Hi there, we're so sorry we missed this comment! If you're still having issues, please contact our team at support@ploom.com. We're also available for live chat Tues-Thurs 11am-4pm. Thank you!

Ploom: Hi there John, we're sorry we missed your earlier request. Please send an email to support@ploom.com and we'll help you get back to Plooming in no time. Thanks!

Mitchell Gehring: This is kind of ridiculous. Pax is a great product but Ploom sucks. Their customer support and schemes are ridiculous.

johndg1981: There has to be a good substitute but of course they won't tell you. They will even void the warranty if you try something different. I understand if you use some lubes that can mess it up but there are lubes I read about that are fine. Maybe astro gel or making your own using vegetable glycerin and xanthan gum

Alan Hundreds: please help my mouthpiece won't go down. it won't shut off!

datboidillon: either my pax mouthpiece is jammed or when i clean it and click it the mouth piece is to loose and shoots off when turned on. do i have to bring it to the head shop i bought it from to send my pax in for repair or replacement or do i send it to you in the mail?

John Spears: Customer support is lacking so please respond asap. Serial number is 1A2 001748 and within your 30 day return policy.
Rating:
Ploom Pax Vaporizer Mouthpiece Lubricant Application Instructions 4.1 out of 5

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Ploom Pax Vaporizer Mouthpiece Lubricant Application Instructions